Frequently Asked Questions

Find you question from below or submit your question fromt the submit box


1.Do you accept OEM? What’s the MOQ?

OEM service is available with professional R&D and Design Team
  • Sleeve customization, MOQ: 200pcs
  • Packaging box or translator back case customization, MOQ: 1000pcs
  • Software customization, such as specific industry corpus or system language customization, MOQ: 3000pcs

2.What’s the lead-time?

  • Less than 200pcs: we have standing stock and can ship within 1-2 working days after receiving the payment.
  • More than 500pcs: depending on the stock. If production required, it will be delivered after about 30-45 days.

3.What are the trade term and transportation?

The trade term is FOB SHENZHEN.
Support sea and air transportation. The specific transportation is determined by the buyer.

4.What's your payment terms?

Standard payment terms: T/T, L/C.

5.Do you provide after-sales maintenance?

FREESAY translator is stable and has been sold more than 150,000 units with a maintenance rate of 0.3%.
We can provide a certain proportion of spare machines.

6.Do you have any international certifications?

Most international certifications have been obtained, including CE, RoHS, FCC, TELEC, and CCC.

7.How to upgrade FREESAY translator?

  • FREESAY translator supports free online upgrade.
  • FREESAY will continuously update the software.
  • After connecting to the network, if there is a new version update, the interface will have a system upgrade prompt, and you can upgrade the system according to it. Or upgrade the system through "Settings - Online Upgrade".